June 3, 2025
Over the last several days we have received intermittent reports of delayed or non-delivery to certain email providers. Primarily these reports have been to Yahoo, AOL or to a lesser degree Gmail related domains.
We are aware of the situation and all teams are engaged both internally and with the email providers to ensure prompt delivery to all recipients. We have sufficient examples at this time and further reports are not necessary
Our teams will continue to monitor the email queue throughout the evening and take any required necessary action.
Collaboration center sites are being updated for all users however emails notifying clients of those updates may be delayed to those providers.
An update on the situation will be send by noon on Wednesday.
Contact Us
If you have any questions or need assistance, please contact your Client Support Consultant at:
- Paragonadminrequests@ice.com or (877) 753-4530
